Senior Customer Success Manager (Customer Growth Management) m/f/x - Munich or remote

Festanstellung, Vollzeit · Remote, München

Your mission

As Senior Customer Success Manager (Customer Growth Management) you play a key role in shaping customer success and satisfaction. With your focus on customer growth and technical experience in M365 you will guide our customers throughout their journey with Rencore; onboarding new customers, developing and maintaining excellent relationships and ensuring they achieve their desired outcomes. With account plans you’ll set the strategy to ensure the customer’s success and growth through renewals and expansions. You will act as the voice of the customer and work collaboratively with our Support, Sales, Product and Marketing teams to deliver a seamless experience.

Your profile

Responsibilities

Deliver a consistent world-class customer experience
Maintain strong relationships to increase adoption, loyalty and satisfaction
Onboard new customers and ensure that they are set up for success and achieve their desired outcomes through product overviews and training session
Drive usage and advise on product updates and best practices
Provide technical guidance and recommendation
Proactively identify, address and manage customer issues
Provide high-level technical and product support to resolve technical matters
Act as the voice of the customer
Prioritize customer feedback with the Product team and contribute to the product roadmap
Build customer testimonials and referrals
Set up and maintain account plans for all key customers with a focus on customer growth
Increase renewal rates, reduce churn, and identify upselling and expansion opportunities
Ensure data quality in our CRM (HubSpot)

Our ideal candidate

Has a minimum of 4 years of experience as a Growth driven Customer Success or in a similar customer-facing role
Owned revenue responsibility and customer growth for 2+ years
Experience with managing M365; Microsoft certification is a plus
English at native-level proficiency. Other language skills are a plus
Is willing to learn and adapt in a fast-paced technical environment
Feels confident in an environment of hands-on operations as well as creative thinking
Is a true team player
Demonstrates a “going the extra mile” mindset with a customer centric approach. Has empathy and the ability to understand and meet the customer’s needs
Is highly organized, self-driven and able to multi-task
Able to establish and cultivate positive connections with customers and colleagues
Can address, communicate and resolve disagreements effectively
Nice to have:
- Experienced with MEDDIC Sales methodology
- German / Spanish

Why us?

Rencore offers:

Exciting job, motivated team, space for ideas and innovations
Opportunity to continuously learn new things and develop yourself personally and professionally
Hybrid working environment when you live in Munich, remote working environment outside greater Munich area
Modern central office with large rooftop terrace
Work life balance
You get a paid day off on your birthday
Possibility of workation
We take care of your well-being with various offers
Choice of your company laptop Windows or Apple
You are part of a first-class international and distributed team (business language English)
Competitive Compensation

You will work with an international, dedicated and passionate team committed to driving our company mission. This is a great opportunity to be a part of Rencore's exciting growth journey.

Rencore is an Equal Opportunity Employer committed to a diverse and inclusive workspace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

If you want to make an impact, embrace change, thrive on the challenges of scaling a startup, this position could be for you. Apply now!

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About us

Rencore is a venture backed B2B software scale-up that helps enterprises take and stay in control of Microsoft 365 cloud collaboration, AI & Agents, and no-code/low-code technologies. Our platform supports IT teams and end users by simplifying governance, risk management, security, lifecycle control, and cost optimization. This creates a digital workplace that feels structured, reliable, and easy to operate at scale.

We believe in trust, clarity, and real ownership. We also believe that great people thrive when they are given the room to grow and the chance to make an impact. Our team of more than 50 colleagues works across several countries and brings curiosity, ambition, and collaboration to everything we do. We are building a company where smart people move quickly, support one another, and enjoy the process.

Our customers include some of the most respected enterprises in the world such as Lufthansa, Siemens, Amgen, and Honeywell. They rely on Rencore to keep their Microsoft 365 environments efficient, secure, and ready for the future.

Our Mission
We develop governance tools that turn complex enterprise environments into spaces where people can work confidently and responsibly. Our mission is to give organizations the clarity and control they need to run Microsoft 365 and AI at scale.

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Wir freuen uns auf Dich!

Wir freuen uns über Dein Interesse an der Rencore GmbH. Bitte fülle das folgende kurze Formular aus. Solltest Du Schwierigkeiten mit dem Upload Deiner Daten haben, wende Dich gerne per Email an hr@rencore.com