Your mission

As technical customer support, you will deliver both technical and business value. You will provide proactive and personalized support, investigate issues, and troubleshoot technical problems and provide any technical assistance our customers need through all our communication channels. You will also support the Sales and Customer Success team with technical questions and during customer/prospect demos where you will verify customer requirements and map out use cases.  

Your profile

​Your Responsibilities 

• You troubleshoot technical problems, and investigate and resolve issues.
• You are in close contact with our customers to understand and identify their needs and challenges. 
• You will advise our customers on how to solve their problems with Rencore Governance.
• You bridge the gap between business and technical teams.
• You support the team with technical questions with your product and M365 knowledge.
• You will help answer technical questions from our customers' requirement catalogues.  
• You work closely with our product team to help improve the product.
• You close the feedback loop between Support, Product and the customer.

 
What you will bring  

• You have at least 3 years of professional experience in the Microsoft 365 world, ideally in a business and IT consulting environment or with a software manufacturer (Microsoft 365, SharePoint, Power Platform, Azure).  
• Good understanding of the Microsoft 365 lifecycles and understanding of the Microsoft roadmap and its impact on our business.  
• You burn for customer service. 
• Experience in capturing and mapping use cases for customers.
• A very customer-centric, problem-solving attitude.
• Excellent communication skills.
• Strong analytical skills.
• Work independently and prioritize tasks autonomously.
• You must be able to work with both internal and external stakeholders with business and technical backgrounds.

   
 Our dream candidate 
 

• You are confident and have good interpersonal skills.
• Can-do attitude.
• You can deal with people at all levels and communicate with users in clear, non-technical language.
• You are a team player.
• Analytical thinking ability, ability to break down and understand information.
• Experience in building Governance strategies and concepts.
• You are familiar with working in a fast-paced, dynamic environment.
• Strong customer orientation, used to supporting demanding users.
• Good organizational skills, you are used to managing your own workload and setting priorities.
• Ability to report on progress, schedules, pending and completed activities.

About us

Rencore is a B2B software company providing award-winning solutions essential for organizations to stay in control of Microsoft Office 365, SharePoint, Teams, Azure and the Power Platform. We empower organizations to identify, manage and mitigate the risks of uncontrolled platform growth and customization by providing invaluable insights, advice, and tools to scale operations through automation. We believe in non-hierarchical structures, empowerment and open communication. Our Team of 50 highly dedicated and motivated team members (internally called Team Awesome) do everything to enable us to enter Mach 1 speed. We are a diverse workforce working out of 9 countries, where collaboration and communication are paramount. Our people enjoy a good laugh, Bavarian pretzels and strive to win. 

OUR MISSION  

We at Rencore firmly believe that governance can be fun! That's why we develop tools that help our customers to easily identify, manage and mitigate the risks of uncontrolled cloud growth by providing invaluable insights, advice, and empowering them to act.